Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return request, please contact our support team first at:
After reviewing your request, we will provide further instructions.
Return Address:
3210 Division St
Los Angeles, CA 90065
United States
Please note that items sent back to us without first requesting a return will not be accepted.
Eligibility for Returns
To be eligible for a return, your item must:
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Be damaged, defective, or incorrect upon delivery
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Be in the same condition that you received it
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Be unused and in its original packaging
To help us process your request quickly, please include:
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Your order number
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Clear photos or videos showing the issue
We may request additional evidence to verify the problem before approving a return or replacement.
Replacements
If your claim is approved, we will send you a replacement item at no additional cost.
In most cases, you will not be required to return the defective item.
Non-Returnable Situations
We do not accept returns or refunds in the following cases:
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The item was delivered correctly and functions as intended
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The customer ordered the wrong item
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The customer changed their mind after purchase
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Minor cosmetic differences that do not affect product functionality
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Damage caused by misuse, improper handling, or normal wear and tear
Additionally, we do not accept returns for:
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Sale items
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Gift cards
We reserve the right to refuse returns that do not meet our return conditions.
Lost Packages
If your package appears to be lost during transit, please contact us at:
Our team will work with the shipping carrier to investigate the issue.
If the package is confirmed lost, we will send a replacement order.
Refunds
Refunds are only issued in the following situations:
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The item is confirmed defective or damaged and a replacement cannot be provided, or
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The package is lost during transit and cannot be recovered
Once your request has been reviewed, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be automatically issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: